Refund Policy
Last updated: 17 September 2026
180 days from the date you paid. Six months. Bottles come back full, part-used or empty. One email to support@digestiflow.com starts it.
The guarantee in full
Every DigestFlow order placed through the official checkout carries a 180-day money-back guarantee. The window opens on your purchase date rather than your delivery date, so check your order confirmation email if you need the exact day. Inside that window, dissatisfaction of any kind entitles you to a refund of the purchase price.
Six months is roughly triple what most supplements in this category offer. It also means that even the largest package — six bottles, a 180-day supply — finishes at the same moment the window closes. Whatever you buy, you get to the end of it without the refund option expiring underneath you.
Claiming it, step by step
- Email us at support@digestiflow.com inside the 180 days, with your order number and the email address used at checkout.
- Wait for the return authorisation and the correct return address. Please do not post anything before you have it — unannounced parcels are genuinely hard to match back to an order.
- Send the bottles back, empties included. Use a tracked service and keep the receipt until the refund clears.
- The refund is issued to your original payment method, normally within 5 business days of the return arriving.
What comes back and what does not
| Item | Refundable? |
|---|---|
| Purchase price of the product | Yes, in full |
| The $9.99 shipping charge on the 2-bottle package | No |
| Return postage you pay | No |
The three and six bottle packages ship free, so there is no shipping charge to deduct from those.
How long the money takes to appear
We issue within 5 business days of receiving the return. After that it is your bank's schedule — typically another 3 to 10 business days, occasionally longer on an international card. If a fortnight passes with nothing showing, tell us and we will send you the transaction reference to give them.
Damaged, incorrect or missing orders
Damaged or wrong on arrival: email a photograph within 7 days. We replace or refund in full, shipping included, and there is nothing for you to send back.
Tracking says delivered but nothing arrived: check with neighbours and your local depot first, which resolves it more often than not. Where it does not, contact us and a carrier investigation is opened.
Where the guarantee does not reach
- Requests made more than 180 days after the purchase date.
- Product bought from a marketplace listing or a reseller rather than the official checkout — that seller's policy governs, not ours.
- Returns posted without a return authorisation, which we may be unable to identify or credit.
Cancelling before dispatch
Email as quickly as you can. Orders join the fulfilment queue within a few hours, but anything not yet shipped is cancelled and refunded in full, shipping included.
Contact
support@digestiflow.com · DigestFlow Customer Care, 2093 Philadelphia Pike, Suite 8888, Claymont, DE 19703, United States. Answered within one business day, Monday to Friday.